Privacy Policy

Privacy Policy Tac-Offroad Training & Consulting Effective: September 2026 Tac-Offroad Training & Consulting is committed to protecting the privacy, confidentiality and security of personal information provided to us by our clients, trainees, employees, contractors and other persons who interact with our business. We aim to handle personal information responsibly and in accordance with applicable Australian privacy requirements, including the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) where applicable, and relevant NSW privacy requirements relating to health information. Collection of Personal Information Tac-Offroad may collect personal information that is reasonably necessary to provide our training, consulting and related services. Depending on the service being provided, this information may include a person's name, contact details, date of birth, identification information, employment or organisation details, emergency contact information, course enrolment information, training and assessment records, qualifications, competency information and other information required to organise or deliver training. Where reasonably necessary for training participation, safety or reasonable adjustment purposes, we may also collect relevant health or accessibility information. Sensitive information will only be collected where there is an appropriate reason and where required consent or other lawful authority exists. We aim to collect only the information reasonably necessary for the purpose for which it is required. Nationally Recognised Training and Partner RTOs Tac-Offroad currently delivers nationally recognised training in partnership with Registered Training Organisations (RTOs). Where Tac-Offroad is delivering training on behalf of a partner RTO, additional personal information may be required to meet enrolment, assessment, record-keeping, regulatory and certification requirements. Depending on the arrangement, information may be collected by Tac-Offroad on behalf of the partner RTO or provided to the partner RTO for these purposes. The relevant RTO may have its own privacy policy and statutory obligations regarding the collection, storage, use and disclosure of student information. Where nationally recognised training is being delivered, participants should also refer to the privacy policy and enrolment information provided by the relevant RTO. Tac-Offroad will only access, use or disclose RTO-held information to the extent necessary to perform our authorised training, assessment or administrative functions. How We Collect Information Personal information may be collected through course enquiries, enrolment and booking forms, our website, telephone calls, emails, social media enquiries, face-to-face interactions, training and assessment activities, client organisations and partner RTOs. Where practicable, information will be collected directly from the individual concerned. How We Use Personal Information Tac-Offroad may use personal information to: • respond to enquiries and communicate with clients and trainees; • arrange and administer training courses; • confirm participant identity and eligibility where required; • deliver training and assessment services; • maintain attendance, assessment and competency records; • communicate training outcomes to the relevant partner RTO; • provide reasonable adjustments or participant support; • manage health, safety and emergency requirements; • issue invoices and process payments; • meet contractual, regulatory, insurance and legal requirements; • maintain business and training records; and • improve the quality, safety and effectiveness of our services. Personal information will not be sold or traded to third parties. Photographs and Video Tac-Offroad may use photographs or video during training for legitimate training, assessment, evidence or promotional purposes. Where photographs or video are intended for marketing, advertising, social media or other promotional purposes, appropriate permission or consent will be obtained. Where photographs or video form part of assessment evidence for nationally recognised training, they will be handled in accordance with the requirements of the relevant partner RTO and applicable privacy requirements. Disclosure of Information Tac-Offroad may disclose personal information where reasonably necessary to: • the relevant partner RTO; • authorised trainers, assessors, employees or contractors; • organisations that have engaged Tac-Offroad to provide training to their personnel, where appropriate; • service providers supporting legitimate business operations; • emergency services where necessary to protect health or safety; or • government, regulatory or law enforcement authorities where required or authorised by law. We will take reasonable steps to limit disclosure to information necessary for the relevant purpose. Storage and Security Tac-Offroad takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. Personal information may be stored electronically or in physical records. Reasonable administrative, physical and electronic security measures will be used according to the nature and sensitivity of the information. Where training records are managed through a partner RTO's systems, those records are also subject to the RTO's information security, privacy and record-retention requirements. Information will be retained for as long as reasonably necessary or as required by applicable legal, regulatory, contractual or RTO record-keeping requirements. When information is no longer required and there is no obligation to retain it, reasonable steps will be taken to securely destroy or de-identify it. Health and Sensitive Information Some training activities, particularly first aid, remote-area and practical training, may require participants to provide information concerning medical conditions, injuries, allergies, accessibility requirements or other information relevant to their safe participation. Such information will only be collected and used where reasonably necessary and will be treated with an appropriate level of confidentiality and security. Access and Correction Individuals may contact Tac-Offroad to request access to personal information we hold about them or to request that inaccurate or outdated information be corrected. Where the relevant information is held by a partner RTO rather than Tac-Offroad, we may refer the individual to that RTO or assist them in directing their request appropriately. Access may be subject to limitations permitted by applicable law. Privacy Complaints Anyone who has concerns about how Tac-Offroad has collected, stored, used or disclosed their personal information is encouraged to contact us. We will take privacy concerns seriously and will endeavour to investigate and respond within a reasonable timeframe. Where a matter relates to nationally recognised training or information controlled by a partner RTO, the matter may also be referred to the relevant RTO for investigation or resolution. Website and Online Services When using our website or online services, certain technical information may be collected automatically, such as browser information, device information, IP address, website usage information or cookies. Third-party platforms used by Tac-Offroad, including social media, booking, payment, learning or RTO systems, may also collect information in accordance with their own privacy policies. Changes to This Policy Tac-Offroad may review and update this Privacy Policy periodically to reflect changes to our operations, technology, partner arrangements or applicable privacy requirements. The current version will be made available through Tac-Offroad or published on our website. Contact Questions, requests or concerns regarding privacy can be directed to: Tac-Offroad Training & Consulting Hunter Valley, NSW Website: www.tacoffroadtraining.com.au Privacy enquiries can be submitted through our normal business contact channels.